Refund policy

Last updated: November 6, 2026

Returns and cancellations

• Due to the handmade and customized nature of our products, all sales are final except where a refund or other remedy is required by applicable law.
• Custom and personalized orders cannot be returned simply because a customer changes their mind.
• Once production begins, cancellations are generally not accepted.
• Completed custom orders are not eligible for change-of-mind returns.
• If an item arrives defective, damaged, or materially different from the approved order, contact us so we can review an appropriate resolution.
• Approved corrections, repairs, or remakes will be arranged when appropriate.
• Nothing in this policy limits consumer rights that cannot legally be waived.

Unless required by applicable law or expressly stated in our website or policy, we do not accept returns.

You can request cancellation or removal of items from your order for 15 minutes after the order is placed.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.